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What You Need to Know Before You Start

Using tk568 means you agree to the terms set out on this page — eligibility, account conditions, and how we handle your information.

Eligibility depends on local lawBangladesh accounts subject to regional termsbKash, Nagad, Rocket transactions governed by policyAccount holder responsible for local complianceTerms apply from first login
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tk568 What You Need to Know Before You Start
HOW WE HANDLE YOUR DATA

Data Handling, Security and Your Account Rights

We collect only what is needed to run your account — registration details, transaction records from bKash, Nagad or Rocket, and session data. Nothing is sold to third parties. You have the right to request a copy of what we hold, ask for corrections, or request deletion subject to our retention obligations.

Data Retention

Transaction and account records are kept for the period required by our operating policy. After that window closes, records are deleted unless a dispute or review is open.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account before any wallet transaction processes.

Cookie Use

We use session cookies to keep you logged in and analytical cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Requesting Changes

To update your registered details, correct a data error, or ask us to delete your record, submit a written request via the Help Centre or email support with your account mobile number attached.

POLICY CONTACT PATHS

How to Reach Us on Legal and Account Matters

If you have a question about your rights under our policy, want to request account data, or need to report a concern, our support team is the right starting point. Reach us through the channels below — have your account details ready so we can locate your record quickly and respond with something specific rather than a form reply.

Live Chat Start a live chat session from any page on tk568. It is the fastest path to a policy answer or an account-level decision while you are logged in.
Email Support Send detailed legal or account queries to our support email. Include your registered mobile number — the one linked to your bKash, Nagad or Rocket wallet — so we can match your record.
Account Help Centre Log in and open the Help section from your account menu. Policy articles, data-request forms and account-closure instructions are all accessible there without waiting for an agent.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often when it comes to account eligibility, data rights and policy decisions. If your question is not covered here, live chat or email support can give you a direct answer tied to your specific account.

Eligibility depends on your local law and the region your account is registered in. We do not confirm legality on your behalf — check the rules that apply to you before opening an account.

We collect your name, mobile number, and the payment method you use — bKash, Nagad or Rocket. Session and transaction data is also stored for account security and policy compliance purposes.

Yes. Submit a data-access request through the Help Centre when logged in, or email support with your registered mobile number. We will respond with your record within our stated policy window.

A hold can happen if your bKash, Nagad or Rocket transaction does not match your verified account identity, or if our monitoring flags an unusual pattern. Contact support to resolve it.

Log in, go to the Help section in your account menu, and submit a closure request. Data deletion follows after our mandatory retention period ends, unless an open dispute requires us to keep the record.

Updated terms are posted on this page with a revision notice. Continuing to use your account after the update is posted counts as acceptance. We recommend checking this page periodically.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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